M365 Copilot Pioneer
Spearheaded enterprise-wide implementation of M365 Copilot, participating in Microsoft's first pilot program
Best BuyJonathon Hackbarth
Enterprise Solutions Architect
Enterprise Solutions Architect with 18+ years of experience in Microsoft 365 and AI innovation. Expert in M365 Copilot, GitHub Copilot, Copilot Studio, and Power Platform, driving AI-enhanced enterprise transformation and advisory services.
Key Impact & Achievements
GitHub Copilot Agentic Workflows
Compressed multi-developer, multi-month scope into <3 months with single developer using GitHub Copilot planning, documentation, and agentic workflows
Alpha OmegaCopilot Studio POC Director
Directed proof-of-concept for Copilot Studio, managing end-to-end security and accelerating time to business outcomes
Best BuyEnterprise Architecture & Azure Infrastructure
Designed C4-based application architecture spanning M365, Azure, SharePoint, and Outlook, securing stakeholder approval in a highly regulated environment; built Azure infrastructure and CI/CD pipelines
Alpha Omega$15M Annual Savings
Developed enterprise applications on Power Platform achieving $15M in annual labor cost savings
Best BuyEnterprise Scale Impact
Led initiatives for 100k+ user base with 90% ticket reduction through Power Platform automation and governance frameworks
Best BuyResume
Download PDFJonathon Hackbarth
Microsoft 365 Platform Engineer & Administrator | Power Platform, Copilot & AI
Microsoft 365 Platform Engineer and Administrator with 18+ years of experience in Power Platform, Copilot, and Azure. Specialized in platform governance, DLP policy administration, Copilot Studio deployment, and enterprise ALM — bridging low-code and pro-code solutions in regulated environments. Proven track record: $15M annual savings, 90% ticket reduction, 100k+ user frameworks.
Experience
Senior Microsoft Power Platform, SharePoint & Applications Developer III
Alpha OmegaAug 2025 – Present
Senior solutions architect and full-stack developer driving enterprise architecture, Azure infrastructure, and cloud transformations across the Microsoft 365 ecosystem in highly regulated environments.
- Delivered enterprise POC ahead of schedule, now advancing to full deployment; compressed multi-developer, multi-month scope into <3 months with single developer using GitHub Copilot agentic workflows
- Pioneered GitHub Copilot planning, documentation, and agentic workflows; demonstrated expertise in critically analyzing AI agents to identify weak points and ensure accuracy while maximizing velocity
- Accelerated feature delivery 80-90% with AI-enhanced development, enabling 2-3 features weekly vs. 1 per sprint and daily deployment cycles vs. weekly
- Architected Outlook/SharePoint Add-In for legal professionals reducing document processing time by 80% (5→1 minute per record); solution positioned for enterprise-scale deployment serving hundreds of records monthly
- Managed end-to-end publishing and lifecycle of Office Add-In through the M365 integrated app store, including tenant deployment, app permissions, and rollout governance in a regulated environment
- Designed and built Azure infrastructure, web services, and CI/CD pipelines for automated application deployment across the M365 and Azure ecosystem
- Led requirements gathering, technical planning, and architectural decision-making driving solution direction for a complex enterprise system
- Developed comprehensive application architecture using the C4 model (Context, Container, Component, Code) to achieve alignment from all stakeholders and secure approval in a highly regulated environment for a system spanning M365, Azure, SharePoint, Outlook, and M365 Apps
Engineer II - Microsoft M365 Admin, Power Platform Admin & Developer
Best BuyOct 2022 – Aug 2025
Led enterprise cloud transformations and AI implementations across the Microsoft 365 ecosystem, including M365 Copilot pilot programs, Graph API integrations, and Power Platform governance and automation frameworks.
- Spearheaded enterprise-wide implementation of M365 Copilot, participating in Microsoft's first Copilot pilot program
- Created internal knowledge base by integrating Microsoft Learn with proprietary enterprise content, reducing support tickets and improving operational efficiency
- Architected and deployed Copilot Studio solutions integrating SharePoint, ServiceNow, and custom connectors; managed ALM across lower and production environments, supporting developers with structured solution export and import processes
- Published and managed Copilot Studio agents through the M365 integrated app store (Agent 365), overseeing app permissions, publishing approvals, and agent lifecycle management across the enterprise
- Built custom Graph API connectors for Power Platform and developed governance automation scripts
- Directed migration of SharePoint to cloud infrastructure, reducing costs and improving system reliability
- Designed enterprise automation frameworks, increasing engineering capacity by 50%
- Administered DLP policies across Power Platform, reducing enterprise connector surface area by 80% and establishing a structured intake and governance process for connector requests
- Established ALM lifecycle governance for Power Platform, identifying 100% of shared and business-critical apps and migrating them from personal productivity environments into defined, managed environment tiers (Dev/Test/Prod)
- Managed and mentored a team of engineers while maintaining CoE operations and platform administration, delivering enterprise-leading CSAT outcomes
Developer - Microsoft Power Platform and SharePoint
Best BuyNov 2019 – Oct 2022
Developed enterprise applications achieving $15M in annual labor cost savings through streamlined automation and quality control initiatives.
- Developed enterprise applications on Power Platform, achieving $15M in annual labor cost savings
- Implemented control processes to reduce support tickets by 90%
- Created scalable solutions across CRM, services, and supply chain systems
- Created 50+ Power Apps, Power Automate flows, Azure Automations, and other solutions
Data Analyst & Automation Developer
Best BuyNov 2018 – Nov 2019
Spearheaded enterprise automation efforts and large-scale cloud migration initiatives with focus on advanced transformation strategies and analytics.
- Led SharePoint migrations for 100k+ user base, managing sites up to 300GB, requiring advanced migration configurations and execution
- Architected complex transformations from InfoPath to Power Automate, Power Apps, and custom connectors enabling modernized workflows
- Designed automation workflows leveraging Graph API endpoints for governance and operational efficiency
- Developed Power BI dashboards, improving analytics and reporting efficiency by 40%
Manager of Remote Support Quality Operations
Best BuyJul 2014 – Nov 2018
Established customer success programs and managed support operations aligned with industry-leading standards, delivering exceptional CSAT outcomes and driving process improvements.
- Established customer outreach program leveraging Geek Squad's 90+ NPS framework, delivering industry-leading CSAT scores for both onshore and offshore teams
- Developed Office VBA add-ins for Outlook and Excel integrations, automating customer interaction workflows and reducing customer interaction time by 90%
- Improved workforce productivity by 20% through enhanced training and leadership development
- Implemented scalable frameworks for issue resolution and operational efficiency
Various Roles - Remote Senior Service Tech, Senior Service Tech, Sales
Best BuyAug 2007 – Jul 2014
Delivered exceptional technical support and customer solutions with 95%+ first-call resolution rate.
- Consistently surpassed performance metrics in speed, quality, and satisfaction
- Designed and implemented tailored technical solutions for clients
Skills
Cloud & Services
Azure, Microsoft 365, Teams, Power Platform, SharePoint, M365 Copilot, Copilot Studio, Graph API, Office Add-ins, Azure Infrastructure, Power Platform Admin Center, M365 Admin Center, DLP Policy Administration, Power Platform ALM, ServiceNow Integration
Development & Automation
Power Apps, Power Automate, Azure Automation, Custom API Development, Office JavaScript API, Modern Web Apps
AI & Generative AI
Large Language Models, OpenAI, Azure OpenAI, GitHub Copilot, Agentic AI Workflows, Fine-tuning, AI-driven full-stack development, Prompt Engineering, AI-Enhanced Workflows
Data & Analytics
Power BI, SQL, DAX, ETL Pipelines, Governance Automation, Data Visualization
Programming Languages
Python, PowerShell, TypeScript, JavaScript, C#, PowerFx
Web Technologies
React, Next.js, Tailwind CSS, Radix UI, Accessibility (ARIA), Fluent UI, REST APIs, Document Management, Outlook Integration, SharePoint Integration
Methodologies & Tools
Agile, Jira, Azure DevOps, Change Management, Compliance & Governance, C4 Architecture Model, CI/CD Pipelines, Policy-as-Code, Environment Lifecycle Management
Consulting & Professional Services
Government Contracts, Financial Services, Legal Services, Regulatory Compliance, Enterprise Architecture
Soft Skills
Leadership, Collaboration, Communication, Stakeholder Engagement, Business-Technical Alignment, Strategic Consulting, Solution Architecture