M365 Copilot Pioneer
Spearheaded enterprise-wide implementation of M365 Copilot, participating in Microsoft's first pilot program
Best BuyJonathon Hackbarth
Enterprise Solutions Architect
Microsoft 365 & AI Innovation Specialist with 18+ years of experience driving enterprise transformation, Power Platform automation, and M365 Copilot implementation.
Key Impact & Achievements
AI-Enhanced Development
Accelerated feature cycles 80-90% with AI-enhanced development, delivering 2-3 features weekly vs. 1 per sprint
Alpha Omega$15M Annual Savings
Developed enterprise applications on Power Platform achieving $15M in annual labor cost savings
Best BuyEnterprise Scale Migrations
Led SharePoint migrations for 100k+ user base, managing sites up to 300GB with advanced migration configurations
Best Buy90% Ticket Reduction
Implemented control processes to reduce support tickets by 90% through automation and governance
Best BuyRapid POC Delivery
Delivered 8-week POC (vs. 6-month standard) for legal professionals; architected for enterprise-scale deployment
Alpha OmegaResume
Download PDFJonathon Hackbarth
Enterprise Solutions Architect - Microsoft 365 & AI Innovation
Enterprise Solutions Architect with 18+ years of experience in Microsoft 365, Power Platform, and Azure. Specialized in M365 Copilot implementation, AI-enhanced automation, and enterprise governance. Proven track record: $15M annual savings, 90% ticket reduction, 100k+ user frameworks.
Experience
Senior Microsoft Power Platform, SharePoint & Applications Developer III
Alpha OmegaAug 2025 – Present
Senior full-stack developer specializing in Microsoft Power Platform, SharePoint, and Office web app development, driving enterprise application development and cloud transformations.
- Accelerated feature cycles 80-90% with AI-enhanced development, delivering 2-3 features weekly vs. 1 per sprint; enabled daily deployment cycles vs. weekly
- Delivered 8-week POC (vs. 6-month standard) for legal professionals; architected for enterprise-scale deployment
- Architected Outlook/SharePoint Add-In reducing document time by 80% (5→1 minute per record); positioned for hundreds monthly
Engineer II - Microsoft M365 Admin, Power Platform Admin & Developer
Best BuyOct 2022 – Aug 2025
Leading enterprise cloud transformations and AI implementations across Microsoft 365 ecosystem, including M365 Copilot pilot programs, Graph API integrations, and Power Platform automation frameworks.
- Spearheaded enterprise-wide implementation of M365 Copilot, participating in Microsoft's first Copilot pilot program
- Created internal knowledge base by integrating Microsoft Learn with proprietary enterprise content, reducing support tickets and improving operational efficiency
- Directed proof-of-concept for Copilot Studio, managing end-to-end security and accelerating time to business outcomes
- Built custom Graph API connectors for Power Platform and developed governance automation scripts
- Directed migration of SharePoint to cloud infrastructure, reducing costs and improving system reliability
- Designed enterprise automation frameworks, increasing engineering capacity by 50%
Developer - Microsoft Power Platform and SharePoint
Best BuyNov 2019 – Oct 2022
Developed enterprise applications achieving $15M in annual labor cost savings through streamlined automation and quality control initiatives.
- Developed enterprise applications on Power Platform, achieving $15M in annual labor cost savings
- Implemented control processes to reduce support tickets by 90%
- Created scalable solutions across CRM, services, and supply chain systems
- Created 50+ Power Apps, Power Automations, Azure Automations and other solutions
Data Analyst & Automation Developer
Best BuyNov 2018 – Nov 2019
Spearheaded enterprise automation efforts and large-scale cloud migration initiatives with focus on advanced transformation strategies and analytics.
- Led SharePoint migrations for 100k+ user base, managing sites up to 300GB, requiring advanced migration configurations and execution
- Architected complex transformations from InfoPath to Power Automate, Power Apps, and custom connectors enabling modernized workflows
- Designed automation workflows leveraging Graph API endpoints for governance and operational efficiency
- Developed Power BI dashboards, improving analytics and reporting efficiency by 40%
Manager of Remote Support Quality Operations
Best BuyJul 2014 – Nov 2018
Established customer success programs and managed support operations aligned with industry-leading standards, delivering exceptional CSAT outcomes and driving process improvements.
- Established customer outreach program leveraging Geek Squad's 90+ NPS framework, delivering industry-leading CSAT scores for both onshore and offshore teams
- Developed Office VBA add-ins for Outlook and Excel integrations, automating customer interaction workflows and reducing customer interaction time by 90%
- Improved workforce productivity by 20% through enhanced training and leadership development
- Implemented scalable frameworks for issue resolution and operational efficiency
Various Roles - Remote Senior Service Tech, Senior Service Tech, Sales
Best BuyAug 2007 – Jul 2014
Delivered exceptional technical support and customer solutions with 95%+ first-call resolution rate.
- Delivered exceptional technical support with 95%+ first-call resolution rate
- Consistently surpassed performance metrics in speed, quality, and satisfaction
- Designed and implemented tailored technical solutions for clients
Skills
Cloud & Services
Azure, Microsoft 365, Teams, Power Platform, SharePoint, M365 Copilot, Copilot Studio, Graph API, Office Add-ins
Development & Automation
Power Apps, Power Automate, PowerShell, Azure Automation, Custom API Development, Office JavaScript API, Modern Web Apps
AI & Generative AI
Large Language Models, OpenAI, Azure OpenAI, Fine-tuning, AI-driven full-stack development, Prompt Engineering, AI-Enhanced Workflows
Data & Analytics
Power BI, SQL, DAX, ETL Pipelines, Governance Automation, Data Visualization
Programming Languages
Python, PowerShell, TypeScript, JavaScript, C#, PowerFx
Web Technologies
React, Next.js, Tailwind CSS, Radix UI, Accessibility (ARIA), Fluent UI, REST APIs, Document Management, Outlook Integration, SharePoint Integration
Methodologies & Tools
Agile, Jira, Azure DevOps, Change Management, Compliance & Governance
Consulting & Professional Services
Government Contracts, Financial Services, Legal Services, Regulatory Compliance, Enterprise Architecture
Soft Skills
Leadership, Collaboration, Communication, Stakeholder Engagement, Business-Technical Alignment, Strategic Consulting, Solution Architecture